Join Our Family

Intake Case Manager

Provide professional reception assistance, collection of intake data and follow up services to clients entering/returning to the Family Safety Center.

  • Adherence to all federal and state regulations regarding client services, specifically avoiding inappropriate conduct and strictly maintaining client confidentiality.
  • Maintain a high level of professional and ethical conduct towards clients, staff, partners, and the community under high stressconditions.
  • Maintain and promote a philosophy of customer service consistent with the goals of the Family Safety Center and the Alliance for Hope International.
  • Be friendly, welcoming, sensitive to client service issues, and flexible enough to respond to the unique needs of individual clients.
  • Must be sensitive to cultural and socioeconomic characteristics of the service population, as well as with co-workers.
  • Responsible for greeting visitors and answering incoming calls. Screen and route to appropriate parties (i.e., crisis calls to counselor or shelter, follow-up calls to legal or to advocates and non- FSC situations referred to other agencies).
  • Responsible for accurate data input of required demographic, service need, client routing, service completion, offender information and other statistical information as needed for partners, funders and leaders analyzing service quality and client outcomes.
  • Work with Navigators on follow up with clients
  • Assist Navigators in the navigation process
  • Provide Legal Services Information and Legal Referrals
  • Attend all staff meetings and department meetings as required.
  • Ability to work individually and in a team setting.
  • Perform other related duties as assigned

Documentation, Caseload, Productivity:

  • Within required timeframes, effectively complete assessments and other documentation;
  • Adheres to established productivity standards;
  • Effectively learn and utilize agency’s record keeping procedures;
  • Document as required by grants and contract sources.

Legal Issues, Ethics, Standards, Supervision and Continuing Education:

  • Adhere to all professional, legal and ethical standards;
  • Seek supervisory consultation and take appropriate action when ethical and legal dilemmas emerge;
  • Monitor personal issues and problems to insure they do not impact the therapy process adversely or create vulnerability for misconduct.

Requirements and Qualifications

  • Bachelor’s Degree and or equivalent professional experience
  • Bi-Lingual preferred
  • Experience with customer service/customer care
  • Experience with high-pressure work environment
  • Experience with collaborative teamwork environment Salary commensurate with experience

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